Back Up Power Generators: FAQ

Welcome to our FAQ page, where we address the most common generator questions from Charleston residents. Whether you’re considering investing in a backup power solution or simply want to learn more about how a generator can benefit your home, especially in a region prone to storms and hurricanes, you’ve come to the right place.

Here, we provide clear, comprehensive answers to help you understand everything you need to know about selecting, installing, and maintaining a generator.

Our goal is to ensure you are fully informed so you can make the best decision for your power needs. Read on to find answers to your most pressing generator questions and discover why a reliable generator is a crucial investment for any Charleston home.

1. Who needs a generator?

Virtually anyone who experiences power outages can benefit from having a generator, but it is especially crucial for residents in areas prone to severe weather, such as Charleston, SC. There are various types of power generators to meet different needs, including portable generators ideal for occasional use during camping or outdoor events, and automatic standby generators designed for seamless home power backup. Homeowners who require uninterrupted power for medical equipment, work-from-home setups, or simply want to ensure their family’s comfort and safety during power outages should consider a generator as an essential investment. While we specialize in Generac generators, known for their reliability and efficiency, the right type for you will depend on your specific power needs and circumstances.

2. How much does a generator cost?

The cost of a generator varies widely depending on its type and the specific needs it serves. For instance, smaller portable generators typically cost less and are suitable for temporary uses like powering tools on a job site or essential items during a camping trip. On the other hand, whole home generators, which provide a more comprehensive power solution, require a larger initial investment. These systems not only cover the cost of the generator itself but also the installation, which can be substantial. Installation costs vary based on the complexity of your home’s existing electrical system, local building codes, and the necessary preparations to accommodate the unit safely. To get a clear understanding of what a generator would cost for your specific application, it’s best to consider both the generator’s price and the associated installation costs.

Click here to schedule a Free In-Home Consultation to get a 100% accurately priced quote for your generator project.

3. Why do you sell Generac Generators?

We choose to sell Generac generators because of their proven reliability, innovation, and strong reputation in the industry. Generac is one of the leading brands in backup power solutions, known for manufacturing high-quality generators that offer excellent performance and durability. Their range of products includes options that cater to both residential and commercial needs, ensuring that there is a Generac generator suitable for any application or requirement. Additionally, Generac generators are equipped with advanced features like automatic transfer switches, Mobile Link™ remote monitoring, and Quiet-Test™ technology, enhancing their functionality and user convenience. By specializing in Generac, we ensure our customers receive a product backed by decades of engineering expertise and supported by comprehensive warranties. This focus allows us to provide not only a top-tier product but also expert installation and maintenance, ensuring that each generator performs optimally for years to come.

4. What is a Whole Home Generator?

A whole home generator, also known as a standby or permanent generator, is designed to provide a reliable power supply to your entire house automatically during a power outage. Unlike portable generators, which are meant for temporary or occasional use, whole home generators are installed permanently outside your home and connected directly to your electrical system. They typically run on natural gas, propane, or diesel, and can start automatically within seconds of detecting a power outage. This ensures that essential systems like heating and cooling, refrigeration, lighting, and medical equipment continue to operate seamlessly, without any intervention from the homeowner. Whole home generators are particularly valuable in areas prone to severe weather, providing peace of mind and continuous power, safeguarding against potential damages and inconveniences caused by extended blackouts.

5. What is a Transfer Switch?

A transfer switch is a crucial component of a generator system, particularly for whole home generators. It’s an electrical device that safely connects your home’s electrical system to the generator and disconnects it from the utility power. This switch is essential for safely transitioning the power source from the main power grid to the generator when an outage occurs, and vice versa when utility power is restored.

The transfer switch ensures that the generator does not send power back into the utility lines, or “backfeed,” which can be dangerous to utility workers and the public. It also helps manage the load of your home’s electrical demand by prioritizing essential circuits during an outage, thus preventing the generator from being overloaded. Professionally installed transfer switches make using your generator as seamless and safe as possible, automating the switch-over process without the need for manual intervention, ensuring your home has a consistent power supply during outages.

6. How much maintenance is required on a generator?

Maintenance needs depend on your generator model, operating hours, environment, and service history. Follow the maintenance schedule in your model’s owner’s manual. Typical service includes inspections, oil and filter service, battery checks, and generator testing.

WingatePower offers annual maintenance plans for Generac and Honeywell generators. We review your equipment and agreement to confirm the work due, pricing, and scheduling. Battery replacement is priced separately, and we confirm additional repairs and charges before proceeding. A maintenance agreement does not guarantee uninterrupted operation or immediate repairs.

Request a maintenance review and include your generator model and last service date, if known.

7. Does WingatePower handle warranty service on Generac Generators? 

Yes, as an authorized dealer of Generac generators, WingatePower handles all aspects of repairs, service, and warranty claims. Our authorization means we have direct access to genuine Generac parts and support, which ensures that any service or repair work is carried out according to the company’s high standards. This comprehensive approach allows us to address warranty issues quickly and efficiently, minimizing any inconvenience to you. By choosing WingatePower for your Generac generator needs, you can be confident that you have professional support throughout the life of your generator, with expert handling of any warranty services required to keep your generator performing at its best.

8. Will WingatePower outsource any part of my generator project?

WingatePower provides generator installation and service in Charleston, SC. Billy Wingate holds South Carolina master electrician and master plumber licenses, and our team performs electrical, gas, and stand work in-house. Your proposal identifies the work included and any responsibilities belonging to the utility or other providers.

What is a utility disconnect/reconnect?

Some homes require the power company to disconnect electrical service so installation work can be completed, then reconnect it afterward. This can involve the utility removing the meter, particularly at older homes without an outside meter/disconnect combination. WingatePower identifies this during project planning and coordinates the utility’s involvement. The required work and timing depend on the home’s equipment and utility requirements.

9. What are some of the important things I should be looking for in a generator?

When selecting a generator, several key factors should be considered to ensure you choose a model that meets your specific needs. These include the generator’s power capacity to handle your home’s energy requirements, fuel type for efficiency and availability, the reliability of the brand, ease of maintenance, and additional features such as automatic start and remote monitoring capabilities. It’s also crucial to consider the noise level, especially in residential areas, and whether the generator comes with a robust warranty.

To help you navigate these considerations, we recommend downloading our free guide, “5 Things Every Generator Should Have.”

This guide provides detailed insights into choosing the right generator, focusing on the essential features that ensure your generator is reliable, efficient, and suitable for your home or business. Whether you’re preparing for seasonal storms or ensuring continuous power for medical devices or work-from-home needs, this guide will equip you with the knowledge to make an informed decision.

Download it today to start exploring your options and to learn how to select the perfect generator for your needs.

10. I still have questions. Where can I get more assistance?

If you still have questions or need more detailed information, the best way to get assistance is to schedule a free, no-obligation in-home consultation with one of our experts at WingatePower. During this consultation, we will assess your specific needs based on the layout and energy requirements of your home. We’ll help you determine the right size generator for your needs, discuss the best options available, and provide a precise, accurately priced quote for the entire project.

This personalized consultation ensures that all your concerns are addressed, and you receive tailored advice on choosing and installing the perfect generator.

Our goal is to make sure you feel confident and informed about your decision, with all the information needed to ensure your home is prepared for any power outage. Contact Wingate Power today to schedule your free consultation and take the first step towards reliable and efficient home power management.

11. Do home backup generators require routine maintenance?

Yes. Home standby generators need routine maintenance according to the schedule for their model and operating conditions. WingatePower offers annual maintenance plans for Generac and Honeywell generators. We review the service history and agreement to confirm the work due and arrange the next step.

Remote monitoring helps us review information and alerts from a connected generator. It does not replace an on-site service visit or renew a maintenance agreement. If your agreement has expired or you are unsure when your generator was last serviced, contact us for a maintenance review.

12. How can a generator help with basement flooding?

A generator can be crucial in preventing basement flooding during power outages by keeping your sump pump operational. Sump pumps are essential for removing water that accumulates in your basement, especially during heavy rain or storms. Without power, your sump pump won’t function, increasing the risk of flooding. A standby generator automatically kicks in during an outage, ensuring that your sump pump continues to run and protect your basement from water damage, even when the main power is out.

13. Do generators help prevent mold in your house?

Yes, generators can help prevent mold in your house by keeping essential systems like dehumidifiers and HVAC units running during power outages. Mold thrives in damp, humid environments, which can develop quickly if your home loses power, especially during storms. By ensuring that your dehumidifiers and air conditioning systems continue to operate, a generator helps control moisture levels, reducing the likelihood of mold growth and protecting your home from the associated health risks and structural damage.

14. Does WingatePower offer financing options for Generator purchases and installs?

Yes, WingatePower offers competitive financing plans for your generator purchase and installation. If you have questions, please contact us here or learn more on our Flexible Generator Finacning Page.

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